Terms and Conditions

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Check in/out times

Everyone receives a late lunchtime check out of 12 noon. Check in time 4pm, earlier check in times are sometimes available, please ask.

Booking Policy

Rooms can not be confirmed without payment.

Cancellation Policy

Unfortunately we must charge a cancellation fee:

3-6 months - One night accommodation on your booking.

2-3 months - Two nights accommodation on your booking.

2 months or less - 100% cancellation fee applies.

Specials - 100% cancellation fee applies.

Credit Card Authority

For security purposes we require Credit Card details in case of damages and cancellations which may occur. This document will be sent to you to read and sign.

Cleaning

If extra time is required to clean and service the room an extra charge will apply. To avoid this please make sure your room is left in an exceptable state including all dishes to be washed and put away clean.

If you have any questions about our terms and conditions please feel free to contact us on FREECALL - 1800 678 213

Frequently Asked Questions

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Q. Do you have room service?

A. No we don’t, our rooms are fully contained so you can bring and cook your own food, but there are some excellent restaurants nearby and a short drive to Hastings eat street with some of the best restaurants in Australia.

Q. Are the pools good for kids?

A. Yes the pools are excellent for children, with a huge shallow pool in the middle and the heated pool has an easy slopping entry, giving kids care free access.

Q. Should I go to reception with any problems?

A. The Noosa Holiday Accommodation is a private business separate from the front reception and they would not be able to help you with any issues, if something arises please contact your hosts Mike or Michelle on the freecall number 1800 678 213

Q. Are the complimentary DVDs any good?

A. We think they are and continue to up-date them regularly.

Q. Is it easy to find?

A. The resort is on the main road and if you go to our Contact Details page there is a Google map with a get direction tool available.

Q. How many people can the rooms sleep?

A. Lakeside Apartment sleeps 2 (and upto 6, 4 on convertible sofas), Lakeside Premium Studio sleep 2 (and upto 4, 2 on convertible sofas), Lakeside Suite sleeps 4 (and upto 10, 6 on convertible sofas), Poolside Apartment sleeps 2 (and upto 6, 4 on convertible sofas), Poolside Studio sleeps 2, Poolside Suite sleeps 4 (and upto 8, 4 on convertible sofas).

Q. Can I smoke?

A. NO, there is no smoking in our rooms or on our balconies.

Q. Is there parking for all rooms?

A. Lakeside Apartment has 1 car park, Lakeside Studio has 1 car park, Lakeside Suite has 2 car parks, Poolside Apartment has 1 car park, Poolside Studio has guest car parking metres away from the unit, Poolside Suite has 1 car park and Guest parking only metres away from the unit.

Contact Details

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Noosa Holiday Accommodation
1 Hilton Terrace, Noosaville, QLD, 4566


FREECALL:          1800 678 213
FREECALL (NZ):   0800 445 777
International:      +61 8 9367 8213
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We are situated at the Noosa Lakes Resort on the shores of tranquil Lake Doonella and opposite the Noosa River at Tewantin,

Two hours drive north of Brisbane or
Twenty minutes from Maroochydore Airport. Follow all signage to Tewantin.

Important Information

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PLEASE READ

Hello from Mike & Michelle. We are your hosts and we are PRIVATE OWNERS in this complex. We manage our units PRIVATELY and don’t have any business dealings with the reception desk, so any enquiries please contact Mike on free call number 1800 67 8213 or mobile 0418 947 750.

We take great pride in what we have to offer you, and would greatly appreciate, if you would take special care and attention when using our property and its comforts.

Please follow these simple rules so it makes every ones stay pleasurable.

GENERAL

The air conditioners operate effectively at a comfortable 22 degrees and at this temperature the cooling fins won’t ice up and stop the air conditioner working at its optimum. Any lower temperature for an extended time will cause the air conditioner to leak water and cause damage to ie. the wall, the shelf and the TV.

The iron and ironing board are supplied for your convenience, HOT IRONS BURN CARPETS AND BENCH TOPS. Please use care and attention when standing and using the HOT iron. Let the iron cool down before storing.

If the stove light is flashing the oven will not work, from the left press buttons 1, 2 and 5 at the same time to set a time.

Please, prior to your departure it would be appreciated if you would wash your dirty dishes with detergent and put the clean dishes back into the cupboard and don’t leave any dishes in the dish washer to avoid extra cleaning charges.

FOOD

Don’t leave food lying around it attracts cockroaches and ants. Please dispose of all food wastes in rubbish bags and put into the larger bins outside.

Don’t adjust the fridge temperature dial, as it is set accordingly for optimum running!

Cool drinks in the fridge are provided for your convenience at a minimal charge of $2.00 by an honour system.  A container is provided near the fridge for you to deposit the money.

PARKING

There are reserved parking bays in front of your unit.

SECURITY

Make sure when you leave the room all doors are closed properly. It is your responsibility to ensure the security of your valuables as no responsibility will be taken by the management. Turn off all lights and air conditioning when the room is not in use.

ENTERTAINMENT

DVD movies, books and cards are complimentary, and are for all of OUR GUESTS to use. Please return movies in their cases to the bookcase when finished viewing. Damaged or missing movies will be charged to your account.

LAUNDRY

When using the washing machine or dryer leave the laundry window open and please close the laundry door as the steam will active the smoke detector in the entry way. Please don’t put sandy beach towels into the dryer as the sand could cease the electric motor and other moving parts

ACTIVITIES

There are complimentary BBQ facilities for your convenience behind the building of the middle pool.

Noosa Marina is across the road 150m walking distance, to the left, with shops, several restaurants and a wine bar.

Local shops are also left as you leave the complex a 2 minute drive, in the Tewantin shopping district.

The ferry will take 30 minutes to travel to Hasting Street Noosa. Please check time tables as they vary throughout the year.

There are 3 pools in the centre of the complex for all ages to enjoy 1 of them being a heated pool, pool hours are between 7am and 9pm.

Gallery

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where we are